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INFOWEB / Knowledge base

Installation troubleshooting

Check extensions, permissions and document root.

  1. Enable missing PHP extensions in Plesk PHP Settings.
  2. Ensure the subscription PHP user can write private/var and public/uploads. Do not use permission 777.
  3. If styles or images fail, verify the infoweb/public document root and that extraction completed.
  4. Visit /install.php before looking for private/var/site.sqlite.setup-key. Keep the key outside the public directory.
  5. Do not delete an existing database to reinstall. Back up first and use an empty directory. Inspect Plesk error logs for details.